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Wi-Fi connection issues

Updated

Basic checklist

  • Ensure you have the latest version of the Blueair app downloaded from your App Store.
  • Double check that your router is on and internet is working.
  • Disable your VPN (Virtual Private Network) from your mobile phone and router while using the Blueair App.
  • Ensure you are using a 2,4Ghz network. Please contact your network supplier if needed.
  • If you are trying to connect a Protect or DustMagnet™ air purifier, make sure to allow the Blueair App to access the Bluetooth.
  • To avoid low signal strength, please make sure your air purifier and smart device are close to your Wi-Fi router during the initial pairing setup.

Advanced steps

Once you have confirmed the basic checklist above, here are further troubleshooting steps to try to help you connect your air purifier to the App.

  1. Turn off and unplug the Blueair air purifier and wait 30 seconds
  2. Then plug in and turn ON the air purifier and wait 2 minutes
  3. Log out from your Blueair App account and log in again
  4. Open your Blueair App and check if your air purifier appears on the home page

If your air purifier is not found in the Blueair App:

  1. Click on Connect Product and follow the instructions in the App
  2. Check whether your air purifier appears online

If your air purifier is online, try to change the fan speed via the App to confirm that the device is connected.

If your air purifier appears as "offline" in the App:

  1. Delete your air purifier from the App (see FAQ "How do I delete a device from the App")
  2. Click on Connect Product and follow the instructions in the App
  3. Check if your air purifier appears online

If your air purifier is online, try to change the fan speed levels via the App to confirm that the device is connected.

If your air purifier still cannot be connected to the app:

  1. Reboot your Wi-Fi router
  2. Log out and log in again to the Blueair App
  3. Open your Blueair App, click on Connect Product and follow the instructions in the App.

If your air purifier is online, try to change the fan speed levels via the App to confirm that the air purifier is connected.

If your device still does not connect to the App, you can try to use to your private mobile hotspot (3G/4G/5G) connection temporarily, instead of your Wi-Fi:

  1. Open the Settings in your smart device > Activate Hotspot
  2. Open the Blueair App and follow the instructions to connect your Blueair device.
  3. If your air purifier is online, try to change the fan speed levels via the App to confirm that the air purifier is connected.

If your air purifier connects via the Mobile Hotspot but not Wi-Fi, you need to continue troubleshooting the problem on your Wi-Fi/router system.

Downloading the Blueair App to another smart device can help exclude whether the problem is with your mobile phone or not. Log in to the App and follow the instructions to add your air purifier to the new smartphone or tablet.

If you have a solid Wi-Fi connection but you are still experiencing issues, please contact your Blueair Customer Support so we can try and help solve this together.

Please have your air purifier’s serial number or MAC address at hand.

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